Emergency Contacts & Procedures

Find contact information and emergency procedures for the Life Sciences Centre.


Important Telephone Numbers
​Fire | Police | Ambulance​911
Mobile First Aid (UBC Vancouver)​604-822-4444  
This free, 24-hour service is for UBC Faculty and Staff only. Students requiring first aid are to see a local first aid attendant or go to UBC Student Health Services.
​Local First Aid Attendants604-827-4127  
A first aid attendant may also be summoned by going to the LSC Reception/Administration desk on the main floor.
​Patrol (UBC Vancouver)​604-822-2222
​Poison Control​604-682-5050
​Hazardous Materials Response​911
​LSC Safety and Environmental Advisor​604-827-4127
​UBC Biological and Radiation Safety Advisor​604-822-7596
​Campus Security (non-emergency)​604-822-8609
​UBC Chemical Safety Advisor​604-822-5909
​Disaster Preparedness Resources Centre​604-822-6002
​Emergency Planning Coordinator​604-822-1237
​Environmental Services Facility​604-822-6306
​UBC Safety and Risk Services (SRS)​604-822-2029
​Occupational Hygiene Advisor​604-822-2643
​Building Operations (UBC Site Trouble Calls)604-822-2173​
​Radiation Safety Advisor​604-822-7052
​R.C.M.P. (UBC Vancouver)​604-224-1322
​Student Health Services (UBC Vancouver)​604-822-7011
​Vancouver Fire Unit (non-emergency)​604-665-6010
​Vancouver Hospital (UBC) Emergency Dept​604-822-7222

Campus Emergency Bulletings and Information Resources

To get reliable information during emergencies that impact the Vancouver Campus: 

  1. UBC Homepage
    In the event of an emergency, the UBC HomePage will provide accurate and updated information about the nature of the incident, how to remain safe and, after the event, the point at which safety has been restored.NOTE: The UBC Homepage is the best source for information during an emergency on campus!
  2. UBC Emergency Procedures and Information Page
    During an emergency, this page provides the same emergency information that is posted on the UBC Main Page. The page also provides a wide variety of other emergency and preparedness-related information and resources which can be referenced at any time.
  3. UBC Emergency Messaging & Notification System
    UBC needs the ability to reach students, faculty and staff in the case of an emergency. By providing your cell phone number to the notification system, the University can send text/voice messages directly to you during an emergency. Students, Faculty and Staff can sign up to receive UBC Alerts to their cell phone and follow the instructions provided.

LSC Emergency Response Procedures

When following established emergency procedures it is important to recognize that every emergency situation will be unique.

Always follow directions provided by emergency personnel, (e.g. the RCMP and Campus Security) at the time of an incident.

NOTE: In the unlikely event that these LSC procedures contradict University or Incident Command (First Responder) directives, the University or Incident Command directives shall take precedence.

9-1-1 General Calling Procedures

Dial 911

⇒ Provide the following exact information:

Nature of emergency

The precise location, including:

Building name: The Life Sciences Centre

Building address: 2350 Health Sciences Mall

Room number: Room or area where incident is occurring.

Phone number: Number at which you can be reached.

⇒ Do not hang up until told to do so – as additional information may be needed.

⇒ Have someone meet the emergency responders, at the main (North-West) entrance, and have them guide the responders to the incident.

LSC Building Evacuation Procedures

If building evacuation is necessary:

  1. Shut down equipment, secure hazardous materials. Close fumehood sashes.
  2. Calmly proceed to nearest exit — in case of fire check doors for heat before opening.
  3. Follow instructions from floor wardens and emergency evacuation personnel.
  4. Do not use elevators.
  5. Walk — don’t rush or crowd. Use handrails in stairways. Assist people with disabilities.
  6. Move away from the building quickly — watch for falling glass and other hazards.
  7. Move to your emergency meeting location — the ‘grassy knoll’ and parking lot on the south side of the LSC. Stay there until you receive further instruction
  8. Never re-enter the building until notified by emergency personnel that it is safe to do so.

Note: After a fire alarm is silenced, occupants will be allowed to re-enter the LSC but are to refrain from entering laboratories until after the building ventilation systems have been re-started.

The cessation of visual and audible air-flow alarms will indicate that it is safe to re-enter laboratories.

This procedure is in place to protect laboratory personnel from any potentially hazardous air-borne emissions that may have accumulated within the labs during the ventilation shut-down.

When to Evacuate?

Situations requiring mandatory building evacuation include:

  • Fire or fire alarm
  • Major hazardous materials release (fire alarm to be activated)
  • Situations possibly requiring building evacuation include:
  • Bomb threat
  • Large earthquake
  • Power Outage

The need for evacuation in these situations will be determined by LSC and / or emergency personnel who will advise you.

Where to Evacuate?

Go to the assembly area at the grassy knoll and parking lot on the south side of the building, across Health Sciences Mall.

Keep well away from the building and out of the way of emergency response personnel.

Evacuating Disabled Persons

Individuals who are non-ambulatory, hearing impaired or visually impaired require special assistance during any evacuation. These persons should inform their supervisors, co-worker and the LSC Fire & Evacuation Director of the help that they will require in the event of an emergency.

Non-ambulatory persons may await assistance from emergency personnel at the designated ‘areas of refuge’ in LSC stairwells but colleagues must ensure that the fire department is informed!

Aggressive or Threatening Behaviour

If faced with a person that is hostile:

  1. Retreat, move away from hostile person
  2. Call Campus Security (822-2222) – or 911 in an emergency.
  3. Have co-worker(s) stay with you until problem has been dealt with.

NOTE: Do not attempt to handle or evict the person yourself.

Any individual who believes there is immediate or imminent threat of violence should call 911.

Additional Contact Information:

  • Students who have a concern about the behaviour of a friend or classmate can contact Counseling Services 604-822-3811, Student Health Services 604-822-7011 or Campus Security 604-822-2222.
  • Faculty and staff can contact the VP Students office at 604-822-3955 to help a student in crisis.
  • Faculty and Staff experiencing emotional distress can contact Human Solutions, UBC’s Employee and Family Assistance program, at 1-800-663-1142.

Assault

If you witness an assault or any other crime:

  1. Call 911
  2. Then call UBC Campus Security (604-822-2222).
  3. Do not place yourself in danger by attempting to apprehend or interfere with a suspect.
  4. Get a good description of the suspect. Note physical characteristics, clothing, direction and mode of travel.
  5. Note the license plate number as well as the make and colour of any vehicle which may be involved.

Bomb Threat

Bomb threats can be received by telephone, note, letter or email. Most bomb threats are made by persons who want to create an atmosphere of general anxiety and panic. All such threats must be taken seriously and handled as though an explosive is in the building.

If you receive a bomb threat by note, letter or e-mail:

  1. Call 911
  2. Then call UBC Campus Security (604-822-2222).

If you receive a bomb threat by telephone, follow these steps:

  1. Stay calm. Keep the caller on the line. Do not upset the caller. Indicate your willingness to cooperate.
  2. Ask a lot of questions. Where is the bomb? When is it going to go off? What kind is it? What does it look like? Permit the caller to say as much as possible without interruption.
  3. Take notes on everything said and on your observations about background noise, voice characteristics, language / accents, etc.
  4. Call 9-1-1 immediately, and then UBC Campus Security to report the threat. If possible, get a co-worker to do this while you continue talking to the caller. (The purpose of keeping the person talking is to assist in identifying the caller. Tracing is not always possible.)

When there has been a bomb threat:

  • Survey your immediate work area.
  • If you see a package or a foreign object in an unusual place — DON’T TOUCH IT.
  • Call 9-1-1 and advise them of your actions. You will be advised if evacuation is necessary.
  • Follow instructions given by emergency personnel.
  • An explosion of any type must be reported immediately to the Fire Department. Call 911.

During an Earthquake

If Indoors:

1. Avoid hazardous areas

  • Resist the urge to run. Do not leave the building as danger from falling debris is greater.
  • Do not use elevators.
  • Move away from windows, glass partitions, and potential falling objects.

2. Duck, Cover & Hold

  • Duck under a sturdy desk or table, crawl underneath a bed, or brace yourself with your back against an inside wall, away from glass windows.
  • Protect your head and neck from falling debris by covering them with one arm.
  • Hold on to furniture.
  • In a wheelchair, lock wheels and duck as low as possible. Use anything to protect your head and neck.
  • In a crowded place, avoid getting trampled.
  • In an elevator, stay put and wait for assistance.

If Outdoors:

  • Avoid hazards
  • Move away from buildings, trees and power-lines.
  • Do not enter buildings.

If Driving:

  • Pull over
  • Do not stop on or under a bridge or overpass, or under power-lines.
  • Leave the road clear for emergency vehicles and stay in your vehicle.
  • Do not block lanes that are exiting a bridge or tunnel.

After an Earthquake

Stay safe

  • Stay calm. Assess your surroundings. Check for injuries, gas leaks, and fires. Do not turn on lights or light matches until you are sure there are no gas leaks.
  • Extinguish open flames, where possible.
  • Be prepared for aftershocks. Move to a safe area in building interior or outside. Do not re-enter damaged buildings.
  • Evacuate the building if there is major structural damage or fire hazard.

Provide Aid

  • Give first aid to injured persons. Do not move victims unless absolutely necessary.
  • Report hazards to emergency personnel.

Follow Instructions

  • Monitor battery powered or car radio for directions.
  • Replace telephone handsets that have been shaken off as open phone lines put a strain on the system and interfere with emergency communications.
  • Do not use telephones except to report medical emergencies, fires, chemical spills, gas leaks or other hazards.
  • Do not use elevators.
  • Do not leave area or return home until authorities say it is safe to do so—this could be up to 72 hours.
  • Proceed to emergency Reception Centre – if advised to do so by the UBC Main Page, the UBC Emergency Bulletin and Information System, or by LSC Emergency Management Staff.

Electrical Power Failure

Initiation of Emergency Power Generator

An LSC -wide power outage will immediately activate the LSC emergency power generator. The emergency generator provides back-up power to all critical building systems and infrastructure. Building lighting, ventilation (HVAC), fumehoods and elevators all run on building emergency power.

When the emergency power generator is functioning, there is no need to evacuate.

Emergency power also goes to devices connected to emergency power outlets. Emergency power outlets feature red face-plates or red sockets.

NOTE! Not all biological safety cabinets and laminar flow hoods are connected to emergency power outlets.

People working in bio-safety cabinets that are not on back-up power must immediately put away materials, close the cabinet sash and refrain from using the cabinet until power is restored.

NOTE! Not all freezers and refrigerators are connected to emergency power outlets.

During a power outage, avoid opening the doors of freezers and fridges that are not connected to an emergency power outlet.

There are a limited number of dedicated back-up refrigerators and freezers available at the LSC. These have been provided for the preservation of limited amounts of materials / data in the event of a refrigerator / freezer failure or a lengthy power outage.

Persons needing short-term, emergency freezer or refrigerator storage space should contact Dan Fayant, LSC Operations Manager, at (604) 827-3936.

If individual fumehood alarms sound, cease working in the hood, store chemicals properly and put down the sash fully.

If the laboratory HVAC failure strobe/alarm sounds, ensure that fumehood sashes in the affected area are lowered, that non-essential gases are turned off work and that personnel leave the affected labs until HVAC strobe/alarm cease to sound.

Failure of Emergency Power Generator

Failure of the emergency power generator will necessitate the prompt and safe evacuation of the LSC. Please follow LSC evacuation procedures.

Due to the possibility of a night time power failure and the lack occupants are strongly encouraged to purchase, maintain and keep at-hand personal lighting devices in order to able to safely exit the building during a power and generator failure.

Fire or Explosion

If You Witness a Fire or an Explosion:

  1. Evacuate immediate area, closing doors behind you. Inform others.
  2. Activate fire alarm from nearest pull-station.
  3. If possible, control small fire with the appropriate extinguisher but do not place yourself or others in danger.
  4. Do not attempt to rescue injured persons if doing so places you in danger.
  5. Evacuate building via closest safe route. Do not use elevators!
    Follow Building Evacuation Procedures. Go to established meeting areas.
  6. Wait for emergency personnel outside the main (north-west) entrance of the building. Provide information on situation, hazardous materials involved (e.g. MSDS).
  7. Do not re-enter the building until the Fire Department and LSC Evacuation Personnel give permission to do so. After a fire alarm is silenced, occupants will be allowed to re-enter the LSC but are to refrain from entering laboratories until after the building ventilation systems have been re-started.
  8. The cessation of visual and audible air-flow alarms will indicate that it is safe to re-enter laboratories.
  9. This procedure is in place to protect laboratory personnel from any potentially hazardous air-borne emissions that may have accumulated within the labs during the ventilation shut-down.

If Clothing Catches on Fire:

Yours

  • STOP where you are.
  • DROP to the floor.
  • ROLL around on the floor.

Someone else’s

  • Grab a blanket, rug or coat and wrap them in it to smother the flames.

If Trapped in a Room by Fire:

  • Block smoke from entering by placing damp cloth material around / under door.
  • Retreat, closing as many doors as possible between yourself and the fire.
  • Signal your location — phone 911 and give the fire department your exact location; if this is not possible be prepared to signal from a window. Do not open the window or break glass unless absolutely necessary — outside smoke may be drawn in.

If Caught in Smoke:

  • Drop to your knees and crawl.
  • Breathe shallowly through your nose, holding your breath as long as possible.
  • Use a damp cloth over your mouth and nose to filter out smoke.
  • Stay calm.

Note: Know in advance how many doors you will have to pass before you reach the nearest fire exit. In heavy smoke you can crawl or crouch low with head 30”-36” from the floor (watching the base of the wall) and count out the number of doors you pass — you will then know when you have reached the exit door (even if you can’t see that it is the exit).

Fire Alarm

If you hear the fire alarm it must be treated as a real emergency.

  1. Shut down equipment, secure hazardous materials. Close fumehood sashes.
  2. Calmly proceed to nearest exit — in case of fire check doors for heat before opening.
  3. Follow instructions from floor wardens and emergency evacuation personnel.
  4. Do not use elevators.
  5. Walk — don’t rush or crowd. Use handrails in stairways. Assist people with disabilities.
  6. Move away from the building quickly — watch for falling glass and other hazards.
  7. Move to your emergency meeting location – the ‘grassy knoll’ on the south side of the LSC – and stay there until you receive further instruction
  8. Do not re-enter the building until notified by emergency personnel that it is safe to do so.

Note: After a fire alarm is silenced, occupants will be allowed to re-enter the LSC but are to refrain from entering laboratories until after the building ventilation systems have been re-started.

The cessation of visual and audible air-flow alarms will indicate that it is safe to re-enter laboratories.

This procedure is in place to protect laboratory personnel from any potentially hazardous air-borne emissions that may have accumulated within the labs during the ventilation shut-down.

First Aid

People needing First Aid care have three options:

Option 1: See a certified LSC First Aid Attendant

  • For names, locations and contact information, please refer to First Aid posters distributed throughout the facility or contact the LSC Safety Advisor at (604) 827-4127
  • Staff at the LSC Reception / Administration desk (Room 1340 on the main floor) can also summon a first aid attendant
  • LSC First Aid Attendants are generally only available during standard working hours

Option 2: Go to UBC Student Health Services (Students only)

  • located at Student Health Services (Suite M334 – 2211 Wesbrook Mall)
  • Hours of Operation: Mon, Tues, Thurs & Fri 8 a.m. to 4 p.m.
  • Wednesdays 8 a.m. to 8 p.m.

Option 3: Call for UBC “2-4444” Mobile First Service (Faculty and Staff only)

  • This service is available to Faculty and Staff, no matter how minor the injury
  • This service is available 24 hours a day, 365 days a year – at no cost to the user

How to Call for UBC Mobile First Aid Service:

  1. Dial: 604-822-4444
    • This automatically directs the call to the VFRS Dispatch Centre.
  2. Give the Dispatcher all the requested information
    • This is to include: the nature of the injury, the exact location of the patient and any other relevant information that is requested.
  3. Follow all instructions given 
    • Stay on the line until told to hang up.
  4. The Mobile First Aid Vehicle will be dispatched
    • Please avoid relocating the patient, as the responders will be sent to the patient’s location,
    • The dispatcher will also dispatch a BC Ambulance Unit if the caller or the dispatcher deems it necessary.
  5. Assign a person to help guide the responders to the patient

Is It an Emergency?

Situations which indicate the need for a 911 emergency response include:

  • Life-threatening injuries from a fall
  • Head trauma
  • Severe burns
  • Severe or uncontrollable bleeding
  • Persistent or sudden chest pain
  • Breathing emergencies
  • Altered level of consciousness
  • Severe allergic reactions

NOTE: If you are uncertain but worried, CALL 911. It is better to be safe, than sorry!

Flooding/Water Leakage

While at the LSC, if you come across any of the following:

  • Overflowing sink
  • Leaking pipe
  • Leaking equipment (such as a fridge or freezer)
  • Significant water spill from an unknown source

Do the following:

  1. Where feasible, turn off water source.
  2. Immediately call and report to Trouble Calls at 604-822-2173.
  3. Call and report to Campus Security at 604-822 -2222.
  4. Notify / warn others.
  5. If safe to do so, try to contain water using dams or absorbent material.

Gas Leak / Gas Smell

  • Do not pull fire alarm — depending on the circumstances, this could cause an explosion.
  • Shut down equipment. Leave the immediate area, closing doors behind you.
  • If there is an obvious issue (visible gas-line break, the area cannot be occupied due to the intensity of the smell, etc.) please evacuate immediately, Call 911 and report details to Fire Department.
  • Call Building Operations Service Centre at 604-822-2173. The Building Operations gas-fitters, with the help from the FD, can assess the situation and act accordingly.
  • Call the LSC Safety Advisor at 604-827-4127.

Hazardous Materials – Major Spill Response (More than 1 Litre, Multiple or Unknown Materials)

Any uncontrolled release of hazardous materials is considered a major spill/release! Major Spill Response (More than 1 litre, Multiple or Unknown Materials)

These procedures must be followed:

  1. Evacuate immediate area. Shut down equipment.
  2. Isolate area and prevent re-entry
  3. Attend to injured or contaminated persons and remove them from exposure as practical.
  4. Call 911 – tell them you are reporting a Hazardous Materials Spill.
    • Give:
      • your name and phone number
      • the exact location of the spill (address, room number, etc)
      • chemical name & quantity
      • time of spill
      • details of actions taken
      • stay on the line until released by operator
  5. Report to the building entrance to provide information to and/or assist emergency personnel.
  6. Call Campus Security at 604-822-2222
  7. Inform your Supervisor and the LSC Safety Advisor (604-827-4127)
  8. An incident / accident report and investigation form is to be filled out within 24hrs of incident.

REMEMBER!

DO NOT attempt to clean up a spill if any of the following conditions apply:

  1. More than one chemical has spilled;
  2. The quantity spilled is greater than one liter;
  3. Spill involves flammable solvents, highly toxic or corrosive materials
  4. The substance is unknown or you are uncertain of the hazards of the substance; or
  5. You are uncomfortable in the situation.

Hazardous Materials – Minor Spill Response (Less than 1 Litre of a Known Material)

Minor spills may be controlled and cleaned up by employees who work with the substance and understand the hazards of the material, and by following these steps:

  1. Alert people in the immediate area of the spill, evacuate as required
  2. If spilled material is flammable, turn off all ignition and heat sources
  3. Avoid breathing vapours from the spill
  4. Isolate spill area
  5. Call your supervisor – evaluate risk (should you call 911?)
  6. Locate spill kit, assemble appropriate clean-up materials and PPE
  7. Contain and control spill (dams)
  8. Neutralize or absorb spill
  9. Sweep/shovel up waste material and place into a sealed, leak proof bag or container
  10. Dispose of all materials (gloves, brooms, paper towels) used to clean up the spill in a sealed container as well
  11. Label and dispose of all bags or containers as hazardous waste.
  12. For disposal information or materials, contact the UBC Environmental Services Facility at 604-822-6306
  13. For more detailed or material-specific information see Spill Cart Binder

REMEMBER!

DO NOT attempt to clean up a spill if any of the following conditions apply:

  1. More than one chemical has spilled;
  2. The quantity spilled is greater than one liter;
  3. Spill involves flammable solvents, highly toxic or corrosive materials
  4. The substance is unknown or you are uncertain of the hazards of the substance; or
  5. You are uncomfortable in the situation.

Hazardous Materials – Other Situations Involving Hazardous Materials

Chemical Spill on Body

  1. Remove all contaminated clothing
  2. Flush contaminated skin with running water from a faucet or safety shower for at least 15 minutes
  3. Have someone call for appropriate first aid or medical care
  4. Inform Supervisor or Department Head and LSC Safety Advisor (604-827-4127)
  5. An incident / accident report and investigation form is to be filled out within 24hrs of incident

Chemical Splashed in Eye

  1. Immediately rinse eyeball and inner surface of eyelid with water continuously for 15 minutes.
  2. Forcibly hold eye lid(s) open to ensure effective wash behind eyelids
  3. Have someone call for appropriate first aid or medical care
  4. Inform Supervisor or Department Head and LSC Safety Advisor (604-827-4127)
  5. An incident / accident report and investigation form is to be filled out within 24hrs of incident

Be Prepared in Advance!

  • Know the location of nearest Spill Kit and know how to use it!
  • Know the location of your lab’s Material Safety Data Sheets (MSDS) and know how to use them!
  • Supervisors are required by law to ensure that their lab workers are knowledgeable in spill response and emergency procedures.
  • Periodically review detailed spill response and clean up procedures (see LSC Spill Cart Binders).

Laboratory Air-Flow (HVAC) Failure Procedure

Standard Operating Procedure for Laboratory HVAC Failure Alarms

Scope

Laboratories within the Life Sciences Centre are equipped with HVAC air flow-monitors and flow alarms (audible alarm and visual strobe-light) which inform laboratory occupants of localized or building-wide HVAC failures. Significant drops in HVAC flow rates – which may be the result of the failure of one or more building air handlers – may also cause individual fumehoods to start alarming (fumehoods may no longer be providing sufficient air flow volume to protect to lab personal).

HVAC system failures are automatically detected by the facility’s centralized building environmental management system (BMS) and service technicians are automatically dispatched to respond.

Procedure

When a laboratory HVAC alarm begins to sound (and strobes begin flashing), lab personnel are to:

  1. Turn off all non-essential process gases and close open containers of chemicals.
  2. Close all fumehood sashes completely.
  3. Immediately leave the lab and proceed into nearby corridors, offices or lunch pods.
  4. Once HVAC alarms cease ringing, occupants may re-enter labs and resume normal laboratory activities.

NOTE: After a fire alarm evacuation, occupants will be allowed to re-enter the LSC but are to refrain from entering laboratories until after the building ventilation systems have been re-started. 

The cessation of visual and audible air-flow alarms will indicate that it is safe to re-enter laboratories.

This procedure is in place to protect laboratory personnel from any potentially hazardous air-borne emissions that may have accumulated within the labs during the ventilation shut-down.

Lockdown

A lockdown of a building or group of buildings is an emergency procedure intended to secure and protect occupants who are in the proximity of an immediate threat. This procedure is used when it may be more dangerous to evacuate a building than stay inside. By controlling entry/exit and movement within a facility, emergency personnel are better able to contain and handle any threats.A notification to occupants to lockdown may be sent by Campus Security, emergency personnel, or from an academic or administrative head. As each building on campus is unique, individuals may receive notification to lockdown through various means.

It is essential for the safety of occupants and emergency responders that individuals comply with instructions provided by emergency personnel at all times.

Upon Alert to Lockdown

  • If you are in a classroom, room or office, stay there, secure the door and windows and await further instructions or escort from emergency personnel.
  • If the door does not lock consider barricading the door with tables and chairs.
  • If you are in a corridor go into the closest office not already secured and lock or barricade the door and windows.
  • Close curtains or blinds where possible.
  • Stay away from windows and doors.
  • Stay low and quiet.
  • Cell phones should be put on quiet or vibrate mode.
  • Do not make non-essential calls.

Actions to Avoid

  • Do not open the door once it has been secured until you are officially advised “all clear” or are certain it is emergency response personnel at the door.
  • Do not use or hide in washrooms.
  • Do not travel down long corridors.
  • Do not assemble in large open areas (e.g. cafeterias).
  • Do not call 911 unless you have immediate concern for your safety, the safety of others, or feel you have critical information that will assist emergency personnel in the response.

Considerations

  • Follow instructions from emergency personnel only.
  • During a lockdown, if the fire alarm is activated, remain where you are and await further instructions over a PA or portable loudspeaker.
  • If possible, monitor the UBC website homepage for updates. Media reports may be unreliable.
  • For their own safety, emergency personnel must initially consider all individuals as potential threats. It is important to follow instructions from police at all times to avoid harm and ensure the best possible response.

Following the Lockdown

  • Cooperate with emergency personnel to assist in an orderly evacuation.
  • Proceed to the designated assembly area if advised.
  • The police may require individuals to remain available for questioning following a lockdown.
  • University staff may be present as you exit the building to provide additional information.

Get the latest updates and procedures on the UBC Emergency Procedures and Information page.

Medical Emergencies and First Aid

  1. Call 911
  2. Provide the exact information requested by the emergency dispatch technician.
  3. Building name: The Life Sciences Centre
  4. Building address: 2350 Health Sciences Mall
  5. Stay on the line until released by emergency dispatch technician.
  6. Call (604) 822- 4444 to summon the UBC Mobile First Aid Unit
  7. Have someone in position to receive the emergency response crew(s) and to direct the response crew to the patient’s location.

Is it an Emergency?

Situations which indicate the need for a 911 emergency medical response include:

  • life-threatening injuries from a fall
  • head trauma
  • severe burns
  • severe or uncontrollable bleeding
  • persistent or sudden chest pain
  • breathing emergencies
  • altered level of consciousness
  • severe allergic reactions

Note: If you are uncertain but worried, CALL! It is better to be safe, than sorry!

People needing First Aid care have three options:

Option 1: See a certified LSC First Aid Attendant

  • For names and locations, contact your local safety committee or the LSC Safety Advisor at (604) 827-4127
  • Staff at the LSC Reception / Administration desk can summon a first aid attendant
  • LSC First Aid Attendants are generally only available during standard working hours

Option 2: Go to UBC Student Health Services (Students only)

  • Located at Student Health Services (Suite M334 – 2211 Wesbrook Mall)
  • Hours of Operation: Mon, Tues, Thurs & Fri 8 a.m. to 4 p.m.
  • Wednesdays 8 a.m. to 8 p.m.

Option 3: Call for UBC “2-4444” Mobile First Service (Faculty and Staff only)

  • This service is available to Faculty and Staff, no matter how minor the injury
  • This service is available 24 hours a day, 365 days a year – at no cost to the user

How to Call for UBC Mobile First Aid Service

  1. Dial: 604-822-4444
    • This automatically directs the call to the VFRS Dispatch Centre.
  2. Give the Dispatcher all the requested information
    • This is to include: the nature of the injury, the exact location of the patient and any other relevant information that is requested.
  3. Follow all instructions given
    • Stay on the line until told to hang up.
  4. The Mobile First Aid Vehicle will be dispatched
  • Please avoid relocating the patient, as the responders will be sent to the patient’s location,
  • The dispatcher will also dispatch a BC Ambulance Unit if the caller or the dispatcher deems it necessary.
  • Assign a person to help guide the responders to the patient
  • If you are uncertain if it is a First Aid or Emergency situation, CALL 911. It is better to be safe, than sorry!

Personal Security Issues & Resources

Personal safety in the workplace:

  • Know the location of the nearest phone, alarm and exits.
  • Have emergency numbers posted by the phone.
  • When possible, do not work alone.
  • If you must work alone at night and have concerns about your personal safety, call Campus Security (604-822-2222) or AMS Safewalk (604-822-5355) to inform them of your location and hours and/or arrange to call home hourly to confirm your safety.

Approaching strangers in the workplace:

  • Be friendly but assertive.
  • Ask if you can direct the person.
  • If the person is hostile, retreat and call Campus Security or 911 in an emergency.
  • Do not attempt to evict the person yourself.

Safety on the go:

  • Walk with someone else whenever possible. Use the AMS Safewalk Program.
  • Stay in busy, well lit areas. Do not take shortcuts through low-traffic areas.
  • Use caution when stopping to give strangers information or directions, especially at night.
  • If you suspect you are being followed, be suspicious. Keep checking behind you so the person knows you cannot be surprised. Change directions, cross the street and go to a busy, well lit area. Report the incident to the RCMP immediately.
  • Park your car or bicycle in a busy, well lit area. If this is not possible, or if you are returning to your vehicle late at night, call AMS Safewalk, or have someone accompany you.
  • Be alert as you return to your vehicle. If someone is hanging around – leave. Have your keys ready and check your backseat before getting in your car. Lock your door and keep your windows rolled up.

Radiation Emergency

In the event of a spill or release of radioactive materials on a person:

  1. Ensure that the appropriate medical assistance has been called to attend to any personal injuries.
  2. If necessary, summon a HAZMAT response by dialing 9-1-1
  3. Ensure that the radioactive material does not further contaminate the accident victim by moving him or her away from any volatile radioactive material and by removal of contaminated clothing.
  4. If unable to move victim, isolate contaminated body parts as much as possible using any available shielding material.
  5. Limit the risk of further exposure and injury by controlling access to the area. Doors to the area should be kept closed.
  6. Mark off contaminated area with masking tape, chalk, rope, etc. to restrict traffic.
  7. Authorize evacuation or room, floor or building where necessary.
  8. Contact Radiation Safety [604-822-7052 / 604-209-4333) ] to arrange clean-up advice.
  9. Determine if this is a reportable spill and ensure that the appropriate authorities are advised.
  10. Inform the individual(s) that they must fill out an incident/accident report form and inform their immediate supervisor.

Report all incidents to Radiation Safety or the Director of HSE as soon as possible.

Severe Weather Event

According to UBC Policy No. 68:

  1. General
    • The University remains open during extreme snow conditions where essential services are required. Examples of this activity are the food service needed for students in residence, the functioning of the central heating plant and maintenance of security.
    • Certain extreme weather conditions may dictate the cancellation of classes (both credit and non-credit) on a campus-wide basis and the curtailment of non-essential services. In this situation, the decision will be made by the Deputy Vice-Chancellor of each campus or his/her delegate. The decision will be communicated within the university community by the Vice Presidents, Deans, Heads and Directors. The decision will be communicated to local radio and television stations by Public Affairs. All communication with the media will be from the Office of the Deputy Vice-Chancellor of each campus or Public Affairs
  2. Detailed Procedures
  • In the event of deteriorating conditions overnight, every effort will be made to communicate the decision to the radio and television stations by 6:00 a.m.
  • Heads of administrative units are to formulate their own guidelines about which individual members of faculty and staff must report for work because of the essential nature of their responsibilities when classes are cancelled and/or services curtailed because of snow. Members of faculty and staff who have not been designated by their administrative head of unit as essential for snow services may choose to stay at home under this circumstance, and may arrange with their administrative head of unit to make up the time (if scheduling permits), take a vacation day or to take the day off without pay.
  • In the event of deteriorating conditions during a person’s normal workday, the administrative head of unit has the authority to permit members of faculty and staff who are not designated as essential for snow services to leave early without loss of pay, upon receiving the communication originating from the Deputy Vice-Chancellor of each campus.
  • A member of staff who is expected at work but unable to come because of snow is expected to advise the administrative head of unit as soon as possible. Also, a member of staff may be delayed in getting to work because of snow. In both cases, with the agreement of the administrative head of unit, the member of staff may receive compensation for the day by using vacation time or accumulated time owing, or may make arrangements to make up the time.

Actions:

  1. Listen to local radio stations for forecasts and news announcements.
  2. Monitor the UBC Home Page for information or announcements
  3. If you have any concerns, talk to your supervisor as soon as possible.

Steam Supply Failure (Building-wide)

Failure of building steam systems will primarily affect steam powered autoclaves and other steam powered equipment. This may affect work routines but does not necessitate leaving the building.

The Life Sciences Centre is heated by the building steam supply. Should there be a longer term steam failure – primarily in winter months – that adversely affects the working environment, decisions regarding business continuity and occupancy will be made by personnel from LSC Operations and Safety, and senior LSC administrators, with input from Land and Building Services and other external agencies.

Suicide Prevention

Are you – or is someone you know – having suicidal thoughts? If you have concerns about suicidal thoughts or feelings, we urge you to contact the resources below.

Crisis Lines (24-Hours)

Free and confidential, 24-hour distress lines provide non-judgmental support and community resources:

​24/7 Distress Line, call toll free from anywhere in BC:​1.800.SUICIDE (1.800.784.2433)
​Vancouver Crisis Centre:​604.872.3311
​In Howe Sound and on the Sunshine Coast, call toll free:​1-866-661-3311
​TTY (hearing assistance):​1-866-872-0113

Online Support for Youth

Youth aged 12-29 can get live, confidential, one-on-one, online support at Youth in BC.

Student Resources on Campus

​UBC Counseling Services:​604.822.3811
​Student Health Service:​604.822.7011

Staff & Faculty Resources

​Human Solutions​1.800.663.1142 (English)1.866.398.9505 (French)1.888.384.1152 (TTY hearing assistance)
​UBC Health Clinic:​604.822.5431 (UBC Vancouver only)

Other Resources

  • Hospital Emergency Department (24 hours)
  • Emergency Department, Vancouver General Hospital (920 West 10th Avenue): 604.875.4995
  • Find a supportive listener
  • Talk to a parent or relative, close friend, teacher, counselor, spiritual advisor, doctor, or nurse. Know that you are not alone.

Suspicious Behaviour

If someone is behaving in a suspicious manner, it is best to approach them. When approaching strangers in the workplace:

  • Be friendly but assertive.
  • Ask if you can direct or assist the person.
  • If the person is hostile, retreat and call Campus Security or 911 in an emergency.
  • Do not attempt to evict the person yourself.

Water Supply Failure (Building-wide)

In the event of a campus-wide water supply failure, decisions regarding business continuity and building occupation will be issued by the Director (or designate) of the UBC Emergency Operation Centre (EOC).This information will be disseminated via the UBC Emergency messaging and Notification System as well as internal LSC communication networks. 

In the event of a LSC-specific water supply failure, decisions regarding business continuity and occupancy will be made by personnel from UBC Fire Life Safety, LSC Operations and Safety, and senior LSC administrators, with input from Land and Building Services and other external agencies.This information will be disseminated via internal LSC communication networks.